Terms of Service:
It is up to you to check our price list when sending your device for repair. If you do not ask for a price, we will charge the price listed on our price list. We will correct you if we believe you have chose the wrong repair for your problem. If you have a request that isn’t listed, please submit a price request through our website. Here is our price list.
When the repair is completed, we create an invoice in our system and send it to you via email. You will also see it on your list of invoices when logged in. It is payable online by card by clicking the pay link in the attached invoice we emailed or by clicking the pay button through our website. After the repair is paid for, we ship it back. If we are not able to repair it, we will require you to pay for return shipping to have us send it back or you may donate it to the parts pile.
All parts and repair services are guaranteed for a period of 90 days after the date of repair. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Secondary issues and other known defects that we were not aware of or problems that are not detectable until after the initial repair are not covered under warranty. Accidental damage after you have received the device is also not covered. If possible, please back up the device before sending it as there is no way for us to warranty loss of data. Complimentary repairs are only covered on a case by case basis and are not covered under warranty as we only guarantee paid services.
Return / Refund Policy:
In the event that something we fixed does not stay fixed it will need to be returned to us for repair. If we are not able to repair your device we will refund your money for the repair. Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair. Shipping charges are not refundable.
Payment Terms and return shipping:
Payment is due within 30 days of repair completion. Devices not paid for within 90 days of the repair completion notification or device not repairable notification may be considered abandoned and used for parts or sold to cover repair costs. Invoices paid before 2:00PM CST will be shipped the same business day, otherwise, they will be shipped on the next business day.