Terms of Service:
Our prices are published on our price list and vary by device model. Unless we agree upon a different price, we will charge the price that we have published. If you have a request that isn’t listed, please submit a price request through our website.
When the repair is completed, we create an invoice in our system and send it to you via email. You will also see it on your list of invoices when logged in. It is payable online by card by clicking the pay link in the attached invoice we emailed or by clicking the pay button through our website. After the invoice is paid, we ship the device back. If we are not able to repair it, we will require you to pay for return shipping to have us send it back or you may donate it to the parts pile.
Prior Repair Attempts Involving Heat:
If you would like for us to attempt repair or data recovery on a device after another technician has used hot air or a soldering iron, we will charge a $50 non-refundable inspection fee with or without success. If the repair is successful, this fee is added to the repair cost + return shipping.
All parts and repair services are guaranteed for a period of 90 days after the date of repair. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Accidental damage after you have received the device is also not covered. If possible, please back up the device before sending it as there is no way for us to warranty loss of data. Complimentary repairs are only covered on a case by case basis and are not covered under warranty as we only guarantee paid services.
Return / Refund Policy:
In the event that something we fixed does not stay fixed it will need to be returned to us for repair. If we are not able to repair your device we will refund your money for the repair. Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair. Shipping charges are not refundable.
Payment Terms and return shipping:
Payment is due within 15 days of repair completion. Devices not paid for within 90 days of the repair completion notification or device not repairable notification may be considered abandoned and used for parts or sold to cover repair and storage costs. Invoices paid before 3:00PM EST will be shipped the same business day, otherwise, they will be shipped on the next business day.