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Privacy Policy

STS Telecom

Effective Date: June 1, 2025

STS Telecom ("we," "us," or "our") is a small, family-operated business specializing in data recovery, board-level repair, and mobile device service for Apple, Samsung, Google, and other platforms. We are committed to protecting the privacy and security of our customers' personal information and the data entrusted to us during the repair and recovery process.

This Privacy Policy explains what information we collect, how we use and protect it, and your rights with respect to that information. Because we serve customers worldwide, we have designed our practices to align with broadly accepted privacy principles, including those reflected in the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.

1. Who We Are

STS Telecom is a sole-proprietor data recovery and device repair business operating under a Florida fictitious name (DBA) registration. Our principal place of business is in Florida, United States. Questions about this Privacy Policy may be directed to:

STS Telecom
Website: https://www.ststele.com
Contact through our website contact form

2. Information We Collect

2.1 Website and Customer Portal

When you contact us, create a support ticket, request a quote, or use our customer portal, we may collect:

  • Full name
  • Email address
  • Phone number
  • Mailing or shipping address
  • Communications and correspondence with us (helpdesk tickets, chat messages, notes)
  • Billing and invoice information (we do not store payment card numbers; payments are processed by Stripe)

2.2 Repair and Data Recovery Services

When you send a device to us for repair or data recovery, we may come into contact with the data stored on that device. This may include, but is not limited to, personal photos and videos, contacts and messages, application data, documents, and other files personal to you.

We treat all device data as strictly confidential. Our access to your data is limited to what is technically necessary to perform the requested service.

2.3 STS Android Recovery Application

Our STS Android Recovery desktop application collects only the following registration and licensing data:

  • License key / license number
  • Application version
  • Operating system of the computer running the application

No recovered data, backed-up files, or any content from customer devices is transmitted by the application. All recovery output is saved locally to the user's own computer. We collect registration data solely for license validation and software support purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To perform the repair, data recovery, or service you have requested
  • To communicate with you about your service order, including status updates and shipping notifications
  • To process payments and issue invoices
  • To validate software licenses for the STS Android Recovery application
  • To provide customer support and respond to inquiries
  • To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising or marketing purposes beyond communications directly related to your service.

4. Device Data — How We Handle Your Files

Because data recovery is our core service, we want to be especially transparent about how we handle the data on your device.

4.1 Backup Creation

As part of the recovery process, we create a local, offline backup of recovered data. This backup is stored on our internal, air-gapped storage systems that are not connected to the internet.

4.2 Delivery of Your Data

Upon completion of service and receipt of payment, we copy your recovered data to a USB drive, which is shipped to you along with your device. Your data travels with your device and is delivered directly to you.

4.3 Optional Cloud Upload

If you request it, we can upload your recovered data to a cloud storage service of your choice prior to shipping. We support iCloud and other major cloud storage providers as requested. We will only perform a cloud upload with your explicit instruction, and we do not retain credentials for any cloud service.

4.4 Retention and Deletion of Local Backups

After shipping your device and data, we retain your local offline backup for a period of 30 days. This retention period exists solely as a safety net in case of shipping issues or delivery problems.

After 30 days, your backup is permanently deleted from our systems. You may also notify us at any time before the 30-day period has elapsed that it is safe to delete your backup, and we will do so promptly upon your request.

We do not use retained backups for any purpose other than the safety net described above.

5. Data Security

We take the security of your data seriously. Our safeguards include:

  • Device data is stored only on offline, air-gapped storage media not accessible from the internet
  • Our customer portal and website use SSL/TLS encryption for all communications
  • Payment processing is handled by Stripe, a PCI-DSS compliant payment processor; we do not store payment card data
  • Access to customer data is limited to our small family team
  • Physical access to our repair facility and storage systems is controlled and restricted

While we implement strong safeguards, no method of storage or transmission is 100% secure. In the unlikely event of a data breach affecting your personal information, we will notify affected customers as required by applicable law.

6. Data Sharing and Third Parties

We do not sell or share your personal information with third parties for their own purposes. We may share information only in the following limited circumstances:

  • Shipping carriers — We share your name and shipping address with shipping providers (such as UPS, FedEx, or USPS) solely for the purpose of delivering your device.
  • Payment processor — Payment transactions are processed by Stripe. Stripe's privacy practices are governed by their own privacy policy.
  • Cloud storage (on request) — If you request a cloud upload, we transmit your data to the cloud service you specify. You are responsible for reviewing the privacy practices of that service.
  • Legal requirements — We may disclose information if required to do so by law, court order, or government authority.

7. International Customers

STS Telecom serves customers worldwide. If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, where our operations are based.

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights under the GDPR:

  • Right of access — You may request a copy of the personal data we hold about you.
  • Right to rectification — You may request correction of inaccurate data.
  • Right to erasure — You may request deletion of your personal data (subject to any legal retention obligations).
  • Right to restriction — You may request that we limit the processing of your data.
  • Right to data portability — You may request your data in a portable format.
  • Right to object — You may object to certain types of processing.

To exercise any of these rights, please contact us through our customer portal or website. We will respond within 30 days.

8. California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information (note: we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us through our customer portal.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the Effective Date at the top of this document. We encourage you to review this policy periodically.

For significant changes, we will make reasonable efforts to notify customers via our website or customer portal.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

We are a small, family-operated business and take your privacy seriously. Every customer's data is handled with care, and we are always available to answer questions about how your information is protected.