Mail-In Repair & Data Recovery
Ship your damaged device directly to us. We handle the data recovery or repair and send it back to you with tracking.
Start Your Mail-InHow it works
1
Submit your request
Tell us what happened to your device and receive a ticket number to track everything.
2
Mail in your device
Once we review and approve your request, box it up and ship it to us.
3
We recover or repair
We complete your recovery or repair, then send your invoice.
4
Get everything back
Once your invoice is paid, we ship your device and data safely back to you.
What to expect
Your mail-in checklist
- Receive a Ticket # when you submit your request
- Include your Ticket # inside the box with the device
- Real-time status updates in your account
- Secure online payment before return
- Return tracking when your device ships back
Turnaround times
1-2 weeks
Routine recovery & repair
2-4+ weeks
Complex recovery
No Success, No Charge
If we're unable to recover or repair your device, we will charge only for return shipping.
Questions Before You Ship?
Your passcode is required for data recovery & for some (but not all) repairs.
We specialize in Apple iPhone, Samsung Galaxy (S, Note, Fold, Flip, A-series), iPad, and Google Pixel. Some other devices may be accepted on a case-by-case basis.
If we are not successful then we charge only for return shipping.
You ship your device to us using any major carrier & include your ticket number with the package. Once complete, we will ship it back to you and provide tracking. For return shipping we normally use UPS Ground unless you request different shipping.
When you submit your request, describe the issue and we can provide an estimate based on your description. Exact pricing may vary once your device is evaluated but we will inform you of any additional costs before proceeding.
Ready to ship your device?
Start today by registering and submitting your repair or data recovery request. We're here to help.
Get Started